User Data Deletion Instructions

Effective date: September 27, 2026 · Last updated: October 13, 2026

You can stop Metricatik's access to your Instagram account at any time, and you can ask us to delete your Metricatik account and all the Instagram data stored for it. This page explains how.

1. Disconnect your Instagram account

From inside Metricatik:

1. Sign in to Metricatik.
2. Open the Accounts page from the sidebar.
3. Choose Disconnect on the Instagram account and confirm.

Disconnecting stops all data collection for that account straight away and permanently deletes its stored access token. The history collected before that point is kept, so that it is still there if you reconnect, until you ask for it to be deleted as described below.

You can also remove Metricatik's access from Instagram itself, in your Instagram account's settings for apps and websites. Either way, Metricatik can no longer read from or act on your account.

2. Request deletion of your account and data

Send an email to masoudkianimusic@gmail.com naming the mobile number of your Metricatik account, with:

• the subject line "Metricatik data deletion request";
• the Instagram username(s) connected to your account; and
• whether you want your whole Metricatik account deleted, or only the data for particular Instagram accounts.

Before deleting anything we confirm that the request comes from you, through the mobile number registered with the account (or, for an account made with Google, by replying to its email address). We will let you know once the deletion has been completed, normally within 30 days of your request.

3. What will be deleted

• your Metricatik account: mobile number, password hash, and any linked Google sign-in with its email address;
• Instagram access tokens and the permissions recorded with them;
• connected Instagram profile information: user ID, username, display name and profile picture;
• your media records, captions, metrics, insights, audience breakdowns, follower history and all the snapshots Metricatik has collected over time;
• cached copies of profile pictures and post thumbnails;
• drafts, scheduled posts and any files you uploaded for publishing;
• the Facebook Page link and its access token, if you connected one;
• the IDs of comments you liked from Metricatik;
• the accounts you shared with other users and the invitations you sent or received, so that the people you shared with lose access;
• your saved replies and the commenters you starred as special contacts;
• the notifications received for your accounts: comments' text and their authors' usernames and IDs, and the IDs of direct messages and of the people who sent them.

Apart from the comments kept as notifications, comments and replies are not stored by Metricatik — they are read live from Instagram — so there is nothing more of them to delete. Deleting data from Metricatik does not delete anything from Instagram: your posts, comments and replies on Instagram stay there unless you remove them in Instagram.

4. What may be retained

A limited amount of information may be kept after deletion where it is needed for security, to prevent fraud or abuse, or to meet legal obligations:

• security event records (for example sign-in attempts, with their time and IP address) and server logs, kept only for as long as they are needed for those purposes;
• a record of your deletion request and when it was completed;
• copies in routine backups, which are overwritten on their normal cycle and are not used to restore deleted data.

This information is not used for analytics and is not shared except as required by law.

5. Questions

For any question about your data, email masoudkianimusic@gmail.com. More detail on how Metricatik handles your information is in the Privacy Policy.

6. Language

These instructions are published in English and Persian. If the two versions differ, the English version prevails.

See also the Privacy Policy and the Terms of Service.